TRUE EMERGENCIES ONLY.
Please contact Matrix at their office number 908-852-0064 and press the 0 option.
You will be directed to Anserve, the call center Matrix has hired for after-hours emergencies.
Please note that if it is NOT an emergency, your request will be forwarded to a Matrix employee at the start of business on the next business day.
Once Anserve has forwarded your call to Matrix, repeat calls will not affect response time.
As stated above, this is a call center, so they do not have any knowledge Mountainview Manor. They are just to call if it is absolutely necessary in the event of an emergency.
Please have your unit number and Association name ready before speaking with the associate.
After describing the incident, and if truly an emergency, a Matrix employee will be called to respond to the issue.
Matrix does have multiple employees on-call, so if one does not answer, it will go to the next on the list.
If your situation is not emergent and it is after business hours, please email management or call 908-852-0064 to leave a voicemail message for a Matrix employee.
